mstbet Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and mstbet ("we", "us", "our", "the Platform"), governing your access to and use of the mstbet website located at https://mstbet.bid and all associated services, products, games, and features offered therein.

By accessing the mstbet platform, registering an account, making a deposit, placing a bet, or using any game or feature on the site, you unconditionally accept and agree to be bound by these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately cease using the mstbet platform.

These Terms should be read in conjunction with the mstbet Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and mstbet. In the event of any conflict between these documents, these Terms & Conditions shall take precedence unless expressly stated otherwise.

Use of the mstbet platform is strictly restricted to individuals who meet all of the following eligibility criteria:

• You are at least 18 years of age at the time of registration and at all times thereafter while using the platform.
• You are accessing the platform from a jurisdiction where online betting and casino gaming is not explicitly prohibited by applicable law.
• You are not a current employee, contractor, consultant, director, or officer of mstbet, nor an immediate family member of any such person.
• You are acting on your own behalf and not as an agent or representative of any third party.
• You have not previously been self-excluded from mstbet or any affiliated platform.

mstbet is committed to preventing underage gambling. We reserve the right to request proof of age and identity documents from any player at any time, including but not limited to a national identity card, passport, or birth certificate. Access to account funds and withdrawal requests may be suspended pending satisfactory completion of age verification. Any account found to belong to a person under 18 years of age will be immediately closed and all associated funds forfeited.

To access the full range of mstbet services — including placing bets, playing casino games, depositing funds, and claiming bonuses — you must register a player account. Registration is free of charge. You agree to provide accurate, complete, and current information during the registration process and to keep that information updated throughout the lifetime of your account.

Each player is permitted to hold one (1) account only. The registration of multiple accounts — whether using the same personal details, different personal details, or the same payment methods — is strictly prohibited. mstbet employs technical and manual methods to detect duplicate accounts. Where duplicate accounts are identified, mstbet will close all associated accounts, void any pending bets, and forfeit any bonus balances therein. Real-money balances across duplicate accounts may also be subject to forfeiture depending on the circumstances.

Players are required to provide the following information during registration:

• Full legal name as it appears on a government-issued identity document.
• Date of birth confirming you are 18 years of age or older.
• A valid and unique email address not previously registered with mstbet.
• A valid mobile number registered in Bangladesh.
• A chosen username and a strong, unique password.

mstbet reserves the right to decline any registration application without providing a reason. Registration does not automatically entitle any applicant to a player account until mstbet has completed any internal verification checks it deems necessary.

You are fully responsible for maintaining the confidentiality of your mstbet account credentials, including your username, password, and any one-time passcodes issued to your registered mobile number. You must not share your login credentials with any third party under any circumstances.

mstbet will never ask you for your password via email, live chat, or any other communication channel. Any communication purporting to be from mstbet that requests your password should be treated as fraudulent and reported to our support team immediately.

You agree to notify mstbet immediately if you become aware of, or suspect, any unauthorised access to your account. mstbet will not be held liable for any losses arising from unauthorised account access where such access resulted from your failure to maintain adequate security of your login credentials.

• Use a strong, unique password that is not shared with any other online service.
• Never access your mstbet account from a shared or public device without logging out fully afterwards.
• Enable any two-factor authentication options made available by mstbet.
• Regularly review your transaction history for any activity you do not recognise.

All financial transactions on mstbet are processed in Bangladeshi Taka (BDT). mstbet does not charge players a fee for standard deposits or withdrawals; however, your payment provider may apply their own charges. mstbet is not responsible for any fees levied by third-party payment services.

Supported Payment Methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Visa/Mastercard. The availability of specific payment methods may vary and is subject to change without prior notice.

Deposits: The minimum deposit amount is ৳200 unless otherwise stated in a specific promotion. Deposits are credited to your mstbet wallet upon confirmation from the payment provider, which typically occurs within 30 seconds for mobile wallet methods. mstbet is not liable for delays caused by the payment provider.

Withdrawals: The minimum withdrawal amount is ৳500. Withdrawal requests are processed within 5 to 30 minutes for standard amounts via mobile wallet methods during normal operating conditions. Larger withdrawals or those flagged for verification may require additional processing time. mstbet reserves the right to request identity and payment verification documents before processing any withdrawal.

• Withdrawals may only be made to a payment method previously used to deposit funds into the account, or to a method verified as belonging to the account holder.
• Withdrawals cannot be processed to third-party accounts or payment methods registered in a name other than the account holder's.
• mstbet reserves the right to conduct enhanced due diligence on withdrawal requests exceeding ৳50,000 in a single transaction or ৳100,000 within a 30-day period.
• Any winnings derived from funds deposited using a bonus must satisfy the applicable wagering requirements before a withdrawal can be requested.

mstbet offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to specific terms that will be clearly communicated at the time the offer is made. The general bonus terms set out below apply to all promotions unless a specific promotion's terms expressly state otherwise.

• All bonuses must be claimed within the validity period stated in the promotion. Expired bonuses cannot be reinstated.
• Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn. The applicable wagering multiplier will be stated in the promotion's specific terms.
• Minimum odds restrictions apply to sports betting bonuses. Bets placed at odds below the minimum stated threshold will not contribute to wagering requirements.
• mstbet reserves the right to withdraw any bonus offer at any time prior to the bonus being claimed by the player.
• Bonuses may not be transferred, sold, or exchanged. They have no cash value until all wagering requirements have been satisfied.
• Participation in bonuses is limited to one account per household, IP address, device, and payment method.
• Any attempt to abuse bonuses — including but not limited to placing opposing bets on the same event using bonus and real-money balances simultaneously — will be treated as bonus abuse and will result in the cancellation of the bonus and any associated winnings.

mstbet reserves the right to reclaim bonus amounts and void associated winnings from any player found to have engaged in bonus abuse, collusion, or fraudulent activity in connection with a promotional offer.

All bets placed on mstbet are subject to the specific rules of the relevant sport, market, or game. By placing a bet or participating in a game, you confirm that you understand and accept the applicable rules. mstbet's decision on the settlement of all bets is final and binding, subject to any error or technical fault provisions outlined below.

Sports Betting: Bets are accepted at the odds displayed at the time the bet is confirmed by the system. mstbet reserves the right to limit stake amounts, restrict markets, or refuse bets at its sole discretion without providing a reason. Live in-play betting markets may be suspended at any time during an event.

Casino and Slot Games: All casino games, live dealer tables, and slot games use certified random number generators (RNG) or operate under real-time professional dealer conditions to ensure fair outcomes. Return-to-player (RTP) percentages are set by the game providers and are available within each game's information section.

Errors and Technical Faults: In the event of a technical error, system failure, or manifest error in odds or game outcomes, mstbet reserves the right to void affected bets and refund stakes to player accounts. mstbet will not be liable for losses arising from technical faults beyond its reasonable control, including network outages, server failures, or third-party platform disruptions.

• Bets may not be cancelled or amended once confirmed by the system, except where explicitly permitted by the relevant market rules.
• The use of automated betting systems, bots, scripts, or any software designed to gain an unfair advantage is strictly prohibited.
• mstbet reserves the right to void bets where it has reasonable suspicion of match-fixing, spot-fixing, or any other form of sports integrity violation.

Players must use the mstbet platform in good faith and in accordance with these Terms at all times. The following conduct is strictly prohibited and will result in account suspension, permanent closure, forfeiture of funds, and may be reported to relevant authorities:

• Providing false, misleading, or fraudulent information during registration or at any subsequent point.
• Using the mstbet platform while under the age of 18.
• Operating or attempting to operate more than one player account.
• Engaging in money laundering, terrorist financing, or any other financial crime using the mstbet platform.
• Participating in, facilitating, or having prior knowledge of match-fixing or spot-fixing on any sporting event offered on mstbet.
• Using automated bots, scripts, artificial intelligence tools, or any other software to gain an unfair advantage over the platform or other players.
• Exploiting bugs, errors, or technical vulnerabilities in the mstbet software. Any such vulnerability discovered must be reported to support immediately.
• Harassing, threatening, or abusing mstbet staff or other players via any communication channel.
• Attempting to access another player's account without authorisation.
• Colluding with other players to manipulate game or betting outcomes.

mstbet is committed to promoting responsible gambling and provides tools to help players manage their gaming activity. Gambling should remain an enjoyable form of entertainment. If gambling begins to have a negative impact on your financial situation, personal relationships, or mental wellbeing, we encourage you to make use of the responsible gaming tools available on the platform or to contact our support team for assistance.

The following responsible gaming tools are available to all registered mstbet players:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control the amount of money you add to your mstbet account.
• Session Time Reminders: Receive notifications reminding you of the duration of your current gaming session.
• Cooling-Off Period: Temporarily suspend your account for a defined period ranging from 24 hours to 30 days.
• Self-Exclusion: Permanently exclude yourself from the mstbet platform. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum period of 6 months.
• Reality Checks: Enable pop-up notifications at regular intervals displaying your session duration and net wagering activity.

To access these tools, log in to your mstbet account and navigate to the Responsible Gaming section within your account settings, or contact the mstbet support team via live chat. For more detailed information, please visit our dedicated Responsible Gaming page.

All content on the mstbet platform — including but not limited to text, graphics, logos, icons, images, game designs, software, audio, video, data compilations, page layouts, and underlying source code — is the property of mstbet or its licensors and is protected by applicable intellectual property laws. Nothing on this platform shall be construed as granting any licence or right to use any intellectual property without the prior written consent of mstbet or the relevant rights holder.

You may access and use mstbet solely for personal, non-commercial use. You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content from the mstbet platform without our prior written permission, except for incidental temporary copies held in RAM during normal browsing activity.

To the fullest extent permitted by applicable law, mstbet, its directors, employees, affiliates, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, computer damage, or system failure — arising out of or in connection with your use of the mstbet platform, regardless of whether such damages were foreseeable or whether mstbet was advised of the possibility of such damages.

mstbet's total aggregate liability to you for any cause of action shall not exceed the total amount deposited by you into your mstbet account in the 30-day period immediately preceding the event giving rise to the claim.

mstbet does not warrant that the platform will be available without interruption, free from errors, or free from viruses or other harmful components. The platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

mstbet reserves the right to modify, update, or replace any part of these Terms & Conditions at any time and at its sole discretion. When material changes are made, mstbet will notify registered players by posting a notice on the platform or by sending a notification to the email address associated with the player's account. The revised Terms will be effective from the date of publication on the website.

Your continued use of the mstbet platform after the publication of revised Terms constitutes your acceptance of those changes. If you do not agree with the amended Terms, you must cease using the platform and may request the closure of your account and the withdrawal of any available balance by contacting our support team.

These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation — including non-contractual disputes or claims — shall be governed by and construed in accordance with applicable law. Any disputes relating to your use of the mstbet platform shall be subject to the exclusive jurisdiction of the competent courts in the relevant jurisdiction, to which both parties irrevocably submit.

mstbet operates as a platform targeting the Bangladesh market and complies with applicable requirements relating to online entertainment services accessible to players in Bangladesh. Players are responsible for ensuring that their use of the platform complies with any local laws, regulations, or restrictions applicable to them in their place of residence.

If you have any questions about these Terms & Conditions, or if you wish to raise a complaint about any aspect of the mstbet platform or service, please contact our support team using the details below. mstbet is committed to resolving all player complaints in a fair, transparent, and timely manner.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the chat widget on the mstbet platform after logging in to your account.
• WhatsApp: +880 1700 000000 (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, including public holidays and BPL matchdays.
• Response Time: All email complaints will receive an acknowledgement within 24 hours and a full response within 5 business days.

All complaints must be submitted in writing and must include your registered username, the date of the relevant event or transaction, and a clear description of the issue. mstbet will investigate all complaints thoroughly and will communicate its final decision in writing.