Your privacy matters to us. This Privacy Policy explains what personal data mstbet collects from players in Bangladesh, how that data is used, and the rights you hold over your information at all times.
Our Commitments
We apply industry-leading data protection practices to ensure every mstbet player's personal information remains safe, confidential, and used only for the purposes described in this policy.
All data transmitted between your device and the mstbet platform is protected by 256-bit SSL/TLS encryption. This means your login credentials, payment details, and personal information cannot be intercepted by third parties during transmission.
Personal data collected by mstbet is stored on secured servers protected by firewalls, intrusion detection systems, and strict access controls. Only authorised personnel with a legitimate operational need may access player data, and all such access is logged and audited.
mstbet respects your right to access, correct, and request deletion of your personal data at any time. Submit a data request to our support team and we will respond within the timeframe set out in this policy — no unnecessary delays.
mstbet never sells, rents, or trades your personal data to advertising networks or unaffiliated third parties for their own marketing purposes. Data is shared only with operational partners strictly necessary to deliver the mstbet service, and only under binding confidentiality agreements.
mstbet uses cookies and similar tracking technologies solely to improve your platform experience — for session management, personalisation, and analytics. We do not deploy third-party advertising cookies that track you across other websites without your awareness.
When this Privacy Policy is materially updated, mstbet will notify all registered players via email or an in-platform notice before the changes take effect. We will never silently alter the way your data is handled without giving you prior notice and the opportunity to review the changes.
This Privacy Policy applies to the mstbet platform, accessible at https://mstbet.bid ("the Platform", "we", "us", "our"). mstbet is an online casino and sports betting service operated for players in Bangladesh, providing cricket betting, live casino games, slot games, and related entertainment services payable in Bangladeshi Taka (BDT).
For the purposes of this Privacy Policy, mstbet acts as the data controller — meaning we determine the purposes for which and the manner in which your personal data is processed. When we engage third-party service providers to process data on our behalf (for example, payment processors, KYC verification partners, or analytics providers), those parties act as data processors and are contractually obligated to process your data only on our instructions and in accordance with this policy.
If you have any questions about how mstbet handles your personal data, or if you wish to exercise any of your data rights described in this policy, please contact our Data Support team at [email protected]. Contact details are provided in full in Section 13 of this policy.
This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions. By registering an account or continuing to use the mstbet platform after this date, you confirm that you have read and understood this policy.
mstbet collects personal data from you through several channels: directly from information you provide during registration and account management, automatically when you use the platform, and from third parties involved in delivering our services. The categories of personal data we collect are set out in the table below.
| Category | Examples of Data Collected | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, national ID number, passport number | Provided by you at registration or during KYC verification |
| Contact Data | Email address, mobile phone number, city and district of residence | Provided by you at registration |
| Financial Data | bKash/Nagad/Rocket wallet number, bank account details, deposit and withdrawal history, transaction amounts in BDT | Provided by you when making deposits or withdrawals; received from payment processors |
| Account Data | Username, hashed password, account balance, bonus history, wagering activity, self-exclusion or limit preferences | Generated by the platform during account use |
| Technical Data | IP address, browser type and version, device type, operating system, referring URL, session duration, pages visited | Collected automatically via cookies and server logs |
| Communications Data | Live chat transcripts, email correspondence, WhatsApp messages sent to our support number | Generated when you contact mstbet support |
| Verification Documents | Scanned copies or photographs of national ID card, passport, or utility bills submitted during identity verification | Provided by you in response to a KYC request |
mstbet does not intentionally collect special categories of sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or biometric data. If you voluntarily disclose such information in communications with our support team, we will handle it with heightened confidentiality and will not use it for any purpose beyond resolving your specific query.
mstbet uses the personal data it collects only for the specific, legitimate purposes set out below. We do not use your data in ways that are incompatible with the purpose for which it was originally collected.
mstbet processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:
mstbet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the following limited and controlled circumstances:
All third-party data processors engaged by mstbet are required to sign binding data processing agreements that restrict their use of your data to the specific purpose for which it was shared and require them to implement appropriate technical and organisational security measures.
mstbet uses cookies and similar technologies — including local storage, session storage, and pixel tags — to operate and improve the platform. A cookie is a small text file stored on your device when you visit a website. Cookies allow the platform to recognise your device, remember your preferences, and maintain your login session securely.
The categories of cookies used by mstbet are as follows:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your account preferences, enable secure access to your wallet and account settings | Session / up to 30 days |
| Functional | Remember your preferred language, odds format, and responsible gaming limit settings so they persist across sessions | Up to 12 months |
| Analytics | Collect pseudonymised data about which pages you visit, how long you spend on each section, and which features you interact with — used solely to improve the platform | Up to 24 months |
| Security | Detect suspicious login activity, bot traffic, and multiple-account behaviour by analysing technical fingerprints across sessions | Up to 12 months |
You may control cookie behaviour through your browser settings. Most modern browsers allow you to block or delete cookies. However, disabling strictly necessary cookies will prevent you from logging in and using the mstbet platform. Disabling functional or analytics cookies will not prevent access but may degrade your experience.
mstbet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The general retention periods applied by mstbet are as follows:
When personal data is no longer required, mstbet securely disposes of it using industry-standard data destruction methods, including cryptographic erasure for digitally stored data and secure shredding for any physical documents. Anonymised, aggregated data that cannot be linked back to any individual may be retained indefinitely for statistical and analytical purposes.
As a player on the mstbet platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please submit a written request to [email protected] with your registered username and a clear description of your request. mstbet will respond within 30 days of receiving a valid request.
mstbet will not charge a fee for processing standard data rights requests. However, if a request is manifestly unfounded, repetitive, or excessive, mstbet reserves the right to charge a reasonable administrative fee or decline to act on the request. We will notify you if this is the case and explain our reasoning.
The mstbet platform is strictly intended for adults aged 18 and above. We do not knowingly collect, process, or store personal data from any individual under the age of 18. If mstbet discovers — through age verification checks, KYC procedures, or any other means — that a registered player is under 18, we will immediately suspend the account, void any pending bets, and securely delete all personal data associated with that account, subject to any legal retention obligations that may apply.
If you are a parent or guardian and have reason to believe that a minor in your care has registered on the mstbet platform or has accessed it in any way, please contact our support team immediately at [email protected]. We take underage gambling extremely seriously and will act on all such reports without delay.
18+ Only: mstbet is an adult-only gambling platform. All users must be at least 18 years of age. Parental controls and filtering software — such as Net Nanny, Qustodio, or built-in device parental controls — are recommended to prevent minors from accessing gambling websites.
mstbet implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key security measures include:
Despite these measures, no data transmission over the internet or electronic storage system is 100% secure. mstbet cannot guarantee absolute security but commits to responding promptly and transparently to any confirmed data breach that affects player personal data, including notifying affected players without undue delay where the breach is likely to result in a high risk to their rights and freedoms.
The mstbet platform may display the names, logos, or references of third-party entities such as game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), payment processors (bKash, Nagad, Rocket, Visa, Mastercard), and sports organisations (ICC, BCB, BPL, IPL). These references are for informational and branding purposes only and do not constitute links to third-party websites.
mstbet does not include clickable links to external websites in its platform content. If you independently navigate to any external website — including those operated by our game providers or payment partners — please be aware that those sites operate under their own privacy policies, and mstbet has no responsibility for or control over how those third parties handle your personal data. We encourage you to review the privacy policy of any third-party site you visit.
mstbet may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or the features and services we offer. All changes will be published on this page with an updated effective date. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — mstbet will notify registered players by email to the address associated with their account, or via a prominent notice displayed within the platform, at least 7 days before the changes take effect.
Your continued use of the mstbet platform after the effective date of any updated Privacy Policy constitutes your acknowledgement and acceptance of those changes. If you do not agree with the revised policy, you should discontinue use of the platform and may contact our support team to request the closure of your account and the deletion of your personal data, subject to our legal retention obligations.
We recommend bookmarking this page and reviewing it periodically — especially at the start of major sporting seasons such as BPL or IPL, when we may introduce new promotional features that involve updated data practices.
If you have any questions, concerns, or requests relating to this Privacy Policy or to mstbet's handling of your personal data, please contact our Data Support team using any of the methods listed below. All data-related requests must be submitted in writing and must include your registered username and a clear description of your request so that we can locate your records and respond appropriately.
This Privacy Policy was last updated on 1 January 2026. If you registered with mstbet prior to this date, the terms of this updated policy apply to all data we hold about you from the effective date onwards. Players are encouraged to review this policy in full.
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